Recently, Mverge Co., Ltd., a subsidiary of G-Able Public Company Limited in partnership with Freshworks, hosted an EXCLUSIVE WORKSHOP under the theme “Do more with less; Maximize ROI & Value with ITSM” to provide knowledge and share experiences in using tools to enhance service management across all organizational functions by showcasing new features that integrate AI system. IT executives from over 20 leading companies joined the event.
The highlight of the event is the introduction of “Freshservice,” a cloud-based IT service management software designed for the service department of every organization. This modern software solution is user-friendly and utilizes AI to receive problem notifications or requests as well as recommend the best solutions to users. This tool helps reduce costs and reasonably manage IT system, enhancing competitiveness and modernizing employees’ way of working, contributing to improved efficiency. Furthermore, Freshservice can be extended to improve service management in other organizational departments, ranging from IT to HR. This solution aims to address the needs of system administrators seeking to elevate their work, particularly in providing improved services to internal employees to deliver the best experience for customers across all industries.